Complaints Policy
What to do if something goes wrong
Last updated: September 25, 2026
Tell Us
Please let us know if anything went wrong, whether it was this site, something we did, or a pro we connected you with. Every complaint gets read.
Ways to Reach Us
The contact page and (972) 284-1841 both reach us. Say what happened and when it happened, and how you'd like us to get back to you.
After You Complain
We'll confirm your complaint reached us, then look into it. We don't do repair work ourselves, because we're a referral service. That means a complaint about the repair's quality, price or timing needs the pro who did the job to help settle it. We'll help it reach whoever can resolve it.
If the problem is with this website, what it says, or how we dealt with your request before you'd spoken with a pro, we'll put it right ourselves.
Asking for a Second Look
If you're unhappy with how we handled your complaint, use the contact form to ask for a second review. We'll look at it again.
A complaint about permitted repair work by a contractor should go first to the building inspection department in your city. For an insurance claim, complaints about insurers go to the Texas Department of Insurance.
What We'll Never Do
Your right to complain to a state or local agency stays yours. Using this site never depends on giving it up. Faking a review or a rating is something we don't do. No one can pay us, in any form, to take down a real complaint.
Contact
Get a Free Foundation Inspection
Tell us what you're noticing, and we'll take it from there. Someone will measure it, put the findings in writing, and walk you through your options. It costs nothing, and you're under no obligation.